Legal insurance from ARAG® gives you professional legal help for a wide range of everyday situations like dealing with traffic tickets, resolving warranty issues, buying a home or creating a will. You'll have access to a nationwide network of attorneys who can offer legal guidance, review documents or represent you if needed. And when you work with a Network Attorney, you won't pay attorney fees for most covered legal matters.
You can choose between two plans.
Enroll in UltimateAdvisor® for $17.55/month. With UltimateAdvisor, you'll get advice and consultation support regarding:
Enroll in UltimateAdvisor Plus™ for $22/month. With UltimateAdvisor Plus, you’ll enjoy all the coverage of the base plan, in addition to support regarding:
See full plan comparison by visiting the ARAG® Legal Center at ARAGlegal.com/myinfo using access code: 10940ir.
As a new hire, you can enroll within 31 days of your benefits eligible date. Outside of your new hire enrollment period, enrollment is limited to the company's annual enrollment period.
Learn More
Visit ARAG Legal center to learn more about what the plan offers, research legal topics and more! ARAGLegalCenter.com (Access Code: 10940ir )
NOTE: When you sign up, you are enrolling for the full plan year and must remain in the plan until the next annual enrollment period.
Once you enroll, coverage will automatically renew unless you cancel during a subsequent Annual Enrollment period or experience a qualified status change that would allow such a change.
Address Mercer Voluntary Benefits 12421 Meredith Drive Urbandale, IA 50398 |
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Phone 1-800-626-9011 |
Hours M-F 8a-5p CT |
Email customer.service@mercer.com |
Who is the provider?
ARAG® offers the most comprehensive legal insurance plan designed around a nationwide network of attorneys. The plan pays Network attorney fees—with no co-pays—for covered legal matters.
The legal insurance plan provides affordable legal counsel for a variety of legal matters, such as a dispute with a home contractor, buying or selling a home, or creating a will.
How can this help me?
Have you ever wished you had an attorney on retainer? Someone who could:
Now you can get something even better with your legal insurance benefit. With the legal plan, there are attorneys in your corner … ready whenever you need assistance on legal matters or financial issues. That means you can consult with an attorney for a will. Have a lawyer help you dispute a speeding ticket. Even get a legal opinion on what to do about a neighbor’s fence that’s sitting on your property—all without paying attorney fees or having to spend time finding the right attorney.
Attorney fees are 100 percent paid in full for most covered services when you use an attorney in the network. Best of all, you won’t be left scrambling if you run into a legal problem…calling or texting friends and family to try to find an attorney. Or, worrying how you’ll pay high-priced attorney fees. You’ll simply call 1-800-247-4184 and we’ll connect you with an attorney who can help. And in the end, you can rest easy knowing your legal insurance benefit takes care of the attorney fees on covered matters.
You’ll also have access to the ARAG® Legal Center with tools and resources like:
The Education Center™: A collection of helpful guidebooks, articles, newsletters and more to help you understand everyday legal issues.
DIY Docs®: An easy-to-use tool that gives you the convenience and control of creating state-specific, legally-valid documents online, including a standard will, childcare authorization and automobile bill of sale.
LawExpresso®: A monthly email designed exclusively for members that covers timely legal topics and provides helpful tips.
Visit ARAGLegalCenter.com to learn more about what the plan offers, research legal topics and MORE! Or call 1-800-247-4184 to speak with an ARAG Customer Care Specialist.
Who is covered?
You and your eligible family members are covered.
What’s covered?
ARAG’s UltimateAdvisor offers unlimited telephone advice and in-office consultations regarding a wide range of personal legal issues and full representation for the following:
And if you choose UltimateAdvisor Plus, you will get everything that comes with UltimateAdvisor, along with additional coverages, financial services, and caregiving support.
Visit ARAGLegalCenter.com for a complete list for either plan.
Are there any exclusions?
The plan covers most personal legal services. The following matters are excluded from coverage:
Pre-existing matters: If you have already hired an attorney, received or filed a legal action, or received a ticket or citation, you are not eligible for in-office coverage. However, as a plan member, you are eligible to receive telephone legal advice for non-excluded matters from a Network Attorney as well as reduced fee benefits for in-office legal services of at least 25 percent off their normal rate.
What attorney can I use?
You have access to a network of more than 13,000 attorneys across the U.S. Attorneys in the ARAG Attorney Network:
You also have the flexibility to use a non-network attorney and get reimbursed for covered services according to the indemnity benefits under your legal plan. If you have difficulty connecting with a network attorney, contact ARAG for help to receive full plan benefits on covered matters.
To find local Network Attorneys, please contact ARAG’s Customer Care Center at 1-800-247-4184. You can also log in ARAGLegalCenter.com or download the ARAG Legal app and access the Attorney Finder to search for a Network Attorney by area of law and location. If you have any difficulty locating a Network Attorney, please call ARAG’s Customer Care Center for assistance.
How are payments handled with a non-network attorney?
As a member, you have the choice to see a Network or non-network attorney; however most members use a Network Attorney for their legal matter. If you choose to work with a non-network attorney, you will be billed directly by them. You will then be required to provide ARAG with appropriate documentation—including ARAG non-network attorney Claim Form—to be reimbursed for covered legal services under your indemnity benefits. Reimbursement will then be made to you according to the indemnity amount, which is listed in your Certificate of Insurance.
Can I use this plan for small business-related or employment-related legal matters?
No. ARAG provides legal protection for personal legal matters and does not provide services for business-related legal matters or any matter involving your employer, its subsidiaries or insurance carriers.
What if my employment status changes?
If members leave employment, they have the option of enrolling in an ARAG conversion plan that offers similar benefits and arrange to pay premiums to ARAG directly for coverage. Contact ARAG at 1-800-247-4184 for details.